A FEW USEFUL ANSWERS
Questions?
You’re in the right place.
Some common questions before you get in touch. If yours isn’t here, just ask.
Do you help home users?
Yes. Our focus is practical computer and technology help for people using their devices at home.
What if I don’t know what’s wrong?
Just describe what you see, which device is affected and when the problem started. You don’t need to diagnose it first.
Do you only work on computers?
No. Help also covers printers, home Wi-Fi, phone and tablet setup, smart TVs and other connected devices. Ask us about your equipment.
Can you supply new equipment?
Yes. We can discuss suitable computers, laptops or printers and help with setup. Equipment, availability and costs are agreed before ordering.
How much will the work cost?
Contact us with the problem. We’ll discuss the likely work and applicable charges before you decide to go ahead.
Can you recover my files?
That depends on the device and fault. If files are missing or a drive is failing, stop using the affected device and contact us to discuss recovery options.
Should I send you my password?
No. Don’t email passwords, banking details or verification codes. We’ll discuss any access needed for the work.
LET’S GET IT SORTED
Tell us what’s playing up.
A slow laptop, a printer that refuses to print, or Wi-Fi that will not reach the next room. Tell us what is happening and we’ll talk through the next step.