SCAMS & ONLINE SECURITY
Worried about a scam?
Let’s work out what to do next.
Friendly, practical help after suspicious calls, emails or unwanted access to your computer. Home visits across Bournemouth, Poole, Christchurch and nearby areas.
How we can help
We can check your computer for unwanted remote-access software and malware, help you secure affected accounts, and explain what to do next in plain English. Patient, practical support without judgement.
Suspicious calls, emails or pop-ups?
Help with fake Microsoft or bank calls, suspicious emails, unexpected warnings and requests to access your computer. Tell us what happened—even if you’re unsure whether it was a scam. We’ll explain the next steps clearly.
Lost money or shared bank details?
Contact your bank immediately using the number on your card or its official app—even if no money has been taken yet. Don’t wait for a computer appointment. If you’ve lost money or been hacked, also report it at reportfraud.police.uk.
Has someone accessed your computer?
Tell us which device was affected, what the caller asked you to do and any software they asked you to install. We can check for unwanted access, review security settings and help you understand the next steps. You don’t need to know the technical details.
How much will the work cost?
Contact us with the problem. We’ll discuss the likely work and applicable charges before you decide to go ahead.
Help Securing My Accounts
If your email or another account has been affected, we can help you work through the provider’s recovery process, review security settings and set up extra sign-in protection. Recovery depends on the provider and cannot be guaranteed.
Should I send you my password?
No. Don’t email passwords, banking details or verification codes. We’ll discuss any access needed for the work.
LET’S GET IT SORTED
Worried? Give us a call
Tell us what happened and we’ll discuss the next practical step. Call 01202 859950 to check availability. Please don’t include passwords, banking details or verification codes in your enquiry.