EMAIL & MICROSOFT 365 · HOME VISITS
Email help in Bournemouth
Let’s make everyday tasks easier.
Struggling with email, Outlook or Microsoft 365? Patient, practical help with setup and everyday problems, with home visits across Bournemouth, Poole, Christchurch and nearby areas. We’ll explain things clearly using your own equipment.
Emails won’t send or arrive?
We can investigate error messages, connection problems and difficulties sending or receiving email. We’ll check the account and app settings, help identify where the problem lies and explain whether your email provider needs to take action.
Email on a new computer, phone or tablet
We can help set up your existing email account on compatible devices and check that sending and receiving works. Before changing an existing setup, we’ll discuss any important messages, contacts or folders you need to keep.
Getting comfortable with Outlook or webmail
Need help finding messages, opening attachments or organising folders? We can show you how to use your email app or provider’s website at a comfortable pace, and help make the tasks you use most feel more familiar.
Help with Microsoft 365, Word and Excel
We can help with installation, sign-in and activation problems, and explain everyday tasks in Outlook, Word or Excel. We’ll check which software and subscription you already have and discuss any additional cost before recommending a purchase.
Forgotten a password or locked out?
We can guide you through your provider’s official account recovery process and help you understand the available options. Recovery depends on the provider and the information you can supply, so access cannot be guaranteed. Please don’t send passwords or verification codes in an enquiry.
What will it cost?
£60 covers the first hour and is our minimum charge. Additional time costs £15 per 15 minutes. There is no separate call-out charge. If paid software or a subscription is needed, we’ll explain that cost separately before you decide.
What should I tell you?
Tell us which device and email app you use, who provides your email account and any error message you see. Mention if the problem started after changing your device, password or software. Please leave private messages and account security details out of your enquiry.
If you’re worried about a suspicious email or someone accessing your account, see our Scams & Online Security page.
LET’S GET IT SORTED
Tell us where you’re getting stuck.
Whether it’s setting up email, finding a missing message or getting Microsoft 365 working, explain what you’re trying to do. We’ll discuss the next practical step and arrange a home visit if needed.