Printer help in Bournemouth
Let’s get you printing again.

Printer won’t print?

We can investigate printers showing as offline, stuck print queues, connection problems and error messages. We’ll check the printer and the device you’re printing from, explain what we find and help you understand the next step.

Connecting your printer to Wi-Fi

Changed your router or broadband provider? We can help reconnect a compatible printer to your home network and set up printing from your usual devices. We’ll check the available connection options and test that printing works.

Setting up a new printer

We can help install suitable printer software, connect your printer and get everyday printing working. Where supported, we can also set up scanning and printing from phones or tablets. If you’re choosing a new printer, we can discuss what suits your needs before you buy.

Scanning documents and photos

Need to scan a letter, save a document as a PDF or copy a photograph? We can help set up the scanning features your equipment supports and show you where the files are saved, at a comfortable pace.

Ink, paper or a hardware fault?

Some printing problems come from ink, paper feeds or the printer itself. We can help identify likely causes and explain sensible options. If the printer needs specialist repair, or replacement looks better value, we’ll discuss that with you.

What will it cost?

We’ll discuss the problem, explain the applicable charges and agree the next step before work begins. If any ink, parts or replacement equipment are needed, we’ll discuss the cost before you decide.

What should I tell you?

Tell us the printer’s make and model, any error message and whether you print from a computer, phone or tablet. Mention if the problem started after changing your router or device. Please don’t send passwords.

If other devices are also struggling to connect, see our home Wi-Fi help page.