Smart TV help in Bournemouth
Let’s get your home entertainment working.

Setting up a new smart TV

We can help with everyday setup, connecting your TV to the internet and getting familiar with its menus and remote control. We’ll discuss the equipment you already have and check the features you want to use.

Streaming apps and account sign-in

We can help find and set up streaming apps supported by your television or streaming device. You may need an account or paid subscription for some services. We’ll explain the available options and any additional costs before you decide.

TV won’t connect to Wi-Fi?

We can investigate connection problems, check your TV’s network settings and help identify whether the difficulty comes from the device, wireless coverage or broadband service. If other devices struggle too, we’ll discuss the wider connection problem.

Remotes, sound and connected equipment

Confused by different remotes, inputs or sound settings? We can help connect compatible streaming devices, soundbars and other equipment, then explain how to switch between them and use the controls you need.

Can an older television still be useful?

Available apps and features vary by model. We can check what your existing television supports and discuss whether a compatible streaming device might help. If the television appears to have a hardware fault, we’ll explain when specialist repair advice may be needed.

What will it cost?

£60 covers the first hour and is our minimum charge. Additional time costs £15 per 15 minutes. There is no separate call-out charge. We’ll explain any equipment or subscription costs separately before you decide.

See our prices and charging arrangements →

What should I tell you?

Tell us your TV’s make and model if you know it, which apps or devices you want to use and any error message you see. Mention whether other devices connect to the internet successfully. Please don’t send passwords or verification codes.

For connection problems elsewhere in your home, see our home Wi-Fi help page.